FAQs

You can make a booking through various channels:

Online: Visit our website and use our booking platform.

Phone: Call our booking hotline to schedule your appointment.

Social & Media: Direct message us on our social media platforms to book your slot.

Walk-in: Subject to availability, you can walk in and schedule an appointment on the spot.

Occasionally, due to high demand for our services, our schedule may be fully booked. If you need an appointment at a specific time, please add yourself to our Waitlist via Contact Us.

Yes, consultations at Hair Spa are complimentary. We believe in providing thorough and personalised attention to every client from the very beginning of their hair journey, without any additional charges.

Yes, we understand the importance of appointment reminders. You will receive two reminders from us. The first reminder is sent via email 72 hours prior to your appointment, and the second reminder is sent via SMS 48 hours before your scheduled time.

When you receive the SMS reminder, please respond with either "Yes" to confirm your appointment or "Cancel" if you need to reschedule or cancel. Your response helps us manage our schedule efficiently.

We understand that unexpected circumstances can arise, but no-shows inconvenience both our staff and other clients. Therefore, clients who fail to attend their appointments without prior notice may be required to pay deposits for all future appointments.

If you need to reschedule your appointment, please notify us as soon as possible. We appreciate your consideration and understanding, and we will do our best to accommodate your needs.

If we do not receive a response to the SMS reminder, our friendly staff will follow up with a phone call to confirm your appointment status. We want to ensure that your appointment arrangements are in line with your preferences.

We understand that things come up! Any cancellations that occur 48 hours or more in advance of the scheduled appointment can be re-booked at no additional cost or penalty fees applied. Should you need to reschedule your booking, please give us a call. If you cancel within 48 hours, you will avoid 100% payment of service charge due to non-attendance. Your appointment is reserved especially for you, so we rely on your understanding that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and the clients on the waiting list miss the opportunity to receive services.

If you fail to show up for your appointment or cancel within less than 48 hours of your scheduled time, the deposit is non-refundable. Please ensure you provide sufficient notice if you need to cancel or reschedule to avoid forfeiting your deposit.

We kindly ask that you arrive on time or 5-10 minutes early for your appointment, especially for your first visit. Arriving early allows us to ensure a smooth and timely start to your service. Arriving early for your first visit allows us to complete any necessary paperwork and consultations before your service begins. This ensures that we have ample time to understand your preferences and provide you with the best possible experience.

If you find yourself running late, please notify us as soon as possible. While we will make every effort to accommodate you, please understand that arriving late may impact the duration of your service. In some cases, we may need to reschedule your appointment to ensure the quality of your experience. Arriving late may limit the time available for your service, especially if there are appointments scheduled after yours. To avoid disruptions to our schedule and to ensure that you receive the full benefits of your treatment, we may need to adjust or reschedule your appointment if you arrive significantly late.

If we are unable to accommodate your late arrival within the scheduled timeframe, we will work with you to find a suitable alternative appointment time. Your satisfaction and convenience are important to us, and we will do our best to accommodate your needs.

Yes, new clients and clients who have previously not shown up for appointments will be required to pay a deposit of $100 if the appointment booked over the phone. This deposit will be deducted from your total amount on the day of your service.

Yes, all appointments booked on weekends and public holidays will incur a 10% surcharge. Please keep this in mind when planning your visit.

We accept a variety of payment methods to make your transaction as convenient as possible. These include Eftpos, Debit cards, Visa, Mastercard, American Express, PayPal, and Direct Debit. Please note that we do not accept cash payments for our services.

At this stage we do not offer After Pay.

HAIR SPA uses the own hair care brand. We have our own laboratory and make our own hair products each week. This means we can make them free from preservatives, and with the optimum potency, purity, and balance for the ideal treatment for your hair. We make sure that each ingredient is the very best, top quality and 100% safe for both you and the environment. We also use Malibu C, Artego and La Biosthetique cosmetic brands.

If you're unsure about which treatment would be most beneficial for your hair and/or scalp, we offer free consultations with our experienced therapists. They will provide personalized recommendations tailored to your specific needs and concerns. Whether you're looking for pampering services or targeted treatments, our experts will guide you towards the best options for achieving your desired results. Don't hesitate to reach out to us via phone call, email, or social media to schedule your consultation. Additionally, you have the flexibility to customize your session by adding extra treatments or services to align with your beauty preferences, all within the framework of the Hair Spa method.

Unfortunately, we are unable to accommodate clients with hair extensions, weaves, or wefts at this time in order to protect the integrity of your extensions.

Yes, our treatments are generally safe for pregnant women. However, it's important to note that some individuals may have allergies or sensitivities to particular ingredients.

Pregnant women should inform us in advance about any health conditions, allergies, or sensitivities they may have. This allows us to tailor the treatment to their specific needs and ensure their safety and comfort.

At HAIR SPA, our commitment is to deliver excellence in every aspect of our service. If, for any reason, you are not completely satisfied with your salon experience, please inform us within seven days (one week) of your appointment. We will gladly make the necessary adjustments to your hair treatment without any additional fee. However, please note that we do not provide refunds for services rendered. Your satisfaction is our top priority, and we strive to ensure that every client leaves our salon feeling delighted with their experience.

We provide convenient parking options for our clients to ensure a stress-free visit to our facilities. For shorter appointments, there are plenty of 2-hour parking spots available around our premises. Additionally, there is a secure parking lot located next door at Daily St Car Park, offering parking at $7 per hour, $20 for a full day's parking, $16 for early bird entry (between 6am - 10am), $10 after 4pm (with exit before 6pm), or a $10 flat rate on weekends.

If your appointment exceeds two hours, we offer our own free private undercover parking for your convenience. Simply call us two to three minutes before your arrival, and our receptionist will meet you at the car park to unlock and secure the gate for you.

The entrance to our car park is located opposite the porch at 7 Claremont Street. Please note that Claremont Street is a one-way street, so ensure your GPS is set accordingly to find the best route to our parking facilities.

At HAIR SPA, we prioritise creating an atmosphere of sophistication and serenity for our clients. Our adults-only ethos ensures that our discerning clientele can enjoy uninterrupted relaxation and indulge in moments of exquisite tranquillity without the presence of children.

Yes, HAIR SPA reserves the right to refuse service to anyone who demonstrates inappropriate behaviour towards any member of our staff.