Service Commitment

HAIR SPA is committed to delivering excellence. If you are unsatisfied with our service, please inform us within seven days (one week) of your hair appointment. We will make the required adjustments without a fee. No refunds will be given for services unless approved by the director of HAIR SPA.

Consultations

Consultations are a vital part of our service. Consultations are complimentary and you can expect a quote for services before commencement.

Bookings

We are always excited to see you! To avoid disappointment, please book up to two weeks in advance or make future bookings at the end of each service. We offer an SMS reminder service which is sent 48 hours before your appointment and an email reminder is sent 76 hours before your appointment. On receipt of this text, we ask that you confirm “Yes” or cancel with “No”. HAIR SPA reserves the right to cancel any unconfirmed appointments. No-shows will be required to pay deposits for all future appointments. All appointments booked outside of standard trade hours will incur a 30% surcharge and will require payment in full when making the appointment.

Cancellations

We understand that things come up. Please do your best to reschedule 48 hours before your appointment. No-shows and last-minute cancellations can impact other clients who want to book appointments with us. 48-hour cancellation notice is required to avoid 50% payment of service charge due to non-attendance.

Arrival Time

The time allocated for your appointment is reserved for you. Please arrive on time or 5-10 minutes before your appointment to ensure you receive the full service for which you have booked. If you are running late please let us know; we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have the time to complete the whole service.

Parking

Please be mindful of your parking time restrictions as HAIR SPA cannot be responsible for any parking fines obtained whilst in the salon. Good news for our clients with a long service for 2 or more hours. We have a secure undercover parking spot available free of charge. Please follow Contact Us to find out details.

Payment Terms

HAIR SPA requires full payment on completion of your appointment. We accept PayPal, direct debit, Visa, Mastercard and American Express.

Pricing & Quotes

All prices are in $AUD and are subject to change without notice. For accurate pricing, please request a complimentary in-salon consultation. All quotes sent via email, phone, Facebook and/or Instagram are estimates only and may not be the final price for services required. If you require a more accurate quote, please book a complimentary consultation.

Product Exchange Policy

We do not provide refunds for products of any kind, however, if a product is faulty then we will exchange it.

Personal Items

Whilst utmost care is taken, HAIR SPA accepts no responsibility for damage incurred to garments or personal items whilst in our salons.

Right to Refuse Service

HAIR SPA reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.

Social Media Policy

We ask that all guests and clients respect the privacy of our staff members and not “friend request” them on Facebook or other social media. HAIR SPA staff are also required to adhere to this policy and are required to not accept friend requests. We apologize for the inconvenience, but if you need to contact the salon after hours or wish to inquire, we kindly request that you use our official social media pages on Facebook and/or Instagram.

Gift Vouchers

HAIR SPA gift vouchers are valid for 36 months from the date of purchase and are valid for services only. Unused balances are not redeemable for cash but are transferable to your next appointment. If services exceed the voucher amount, the balance of the sale must be paid in full. Gift Vouchers are transferable to a family member or friend. Lost or stolen vouchers will not be replaced or refunded. Gift vouchers are not exchangeable for cash.

Child-Free Venue

In our quest to curate an atmosphere exuding sophistication and serenity, our HAIR SPA proudly upholds a child-free ethos. This commitment ensures a haven of uninterrupted relaxation for our discerning clientele, serving as a sanctuary for those yearning to escape the demands of daily life and indulge in moments of exquisite tranquility.